Travel Planning Service Agreement
Moments Ahead Effective Date: Upon booking Last updated: April 2026
By purchasing a service from Moments Ahead, you confirm that you have read, understood, and agreed to the terms of this Agreement.
1. Nature of Services
Moments Ahead provides custom travel itinerary planning services including research, organization, and personalized travel recommendations.
Services are delivered as a digital itinerary and planning guide.
Moments Ahead operates as an independent travel planner and does not act as a travel agency, tour operator, or booking agent.
Services do not include live travel assistance, emergency support, or on-call travel coordination.
The date selected at booking represents the itinerary delivery date, not a meeting or consultation.
2. Service Packages
The Long Weekend — $125
1 to 4 days
One destination
Custom day-by-day itinerary
Curated recommendations for accommodations, dining, and experiences
Booking links
Custom map
One revision round
Book at least 10 days in advance
The Getaway — $225
5 to 7 days
Up to two destinations
Custom day-by-day itinerary
Curated recommendations for accommodations, dining, and experiences
Booking links
Custom map
One revision round
Book at least 14 days in advance
The Journey — $375
8 to 14 days
Up to three destinations
Custom day-by-day itinerary
Curated recommendations for accommodations, dining, and experiences
Booking links
Custom map
One revision round
Book at least 30 days in advance
Extended Travel Planning — Custom Pricing
15 or more days
Multiple destinations
Custom pricing based on trip complexity and scope
Two revision rounds included
Quote provided within 48 hours of inquiry
3. Services Not Included
Unless explicitly stated as a paid add-on, flat-rate planning services do not include:
Booking flights, hotels, tours, or transportation
Managing reservations after booking
Price monitoring or fare tracking
Real-time travel support during the trip
Emergency travel assistance
Visa or passport processing
Travel insurance purchase or claims
Additional destinations beyond the package scope
Major itinerary changes after final delivery
Budget management
Vendor dispute mediation
4. Payment Terms
All services must be paid in full at the time of booking.
Planning work begins once payment has been received and the client intake questionnaire has been completed.
Payment secures a reserved planning window and project time.
5. No Refund Policy
All services are non-refundable.
Due to the customized and time-based nature of travel planning, refunds will not be issued once payment has been made.
By purchasing services, the client agrees not to initiate chargebacks, payment disputes, or refund requests.
6. Chargeback and Payment Disputes
By purchasing services from Moments Ahead, the client acknowledges that:
This is a digital planning service, not a physical product
Work begins upon booking confirmation
Chargebacks or payment disputes constitute a breach of this Agreement
Moments Ahead reserves the right to pursue collection of unpaid service fees and associated costs if a chargeback is initiated.
7. Client Responsibilities
The client agrees to:
Provide accurate and complete travel details via the intake form
Complete the intake questionnaire within a reasonable timeframe after booking
Review their itinerary promptly upon delivery
The client is solely responsible for:
Obtaining and maintaining valid travel documents (passport, visa, etc.)
Confirming entry requirements for their destination
Reviewing health or vaccination requirements
Purchasing travel insurance
Confirming all reservations directly with vendors
Moments Ahead is not responsible for denied boarding, denied entry, or travel disruptions related to documentation or vendor policies.
8. Revision Policy
Each package includes one revision round (Extended Travel Planning includes two).
A revision round may include:
Swapping activities or attractions
Adjusting restaurant selections
Replacing accommodation recommendations within the same category
Minor scheduling adjustments
Revisions do not include:
Adding new destinations
Changing travel dates
Complete itinerary restructuring
Revision requests must be submitted within 5 days of itinerary delivery.
Additional revisions may be purchased for $50 per round.
9. Planning Timeline
Timelines begin once payment is received and the intake questionnaire is submitted.
The Long Weekend: 3 to 5 business days
The Getaway: 5 to 7 business days
The Journey: 7 to 10 business days
Extended Travel Planning: 10 to 14 business days
Failure to submit the intake questionnaire within a reasonable time after booking may delay delivery.
10. Third-Party Vendors
Moments Ahead may recommend third-party vendors including hotels, airlines, tour operators, restaurants, and transportation providers.
Moments Ahead does not control these vendors and cannot guarantee availability, pricing, service quality, or operational continuity.
All bookings are subject to the individual vendor's policies.
11. Limitation of Liability
Moments Ahead is not liable for:
Vendor cancellations or changes
Airline delays or disruptions
Weather events or natural disasters
Political instability or government restrictions
Illness or injury during travel
Loss, theft, or damage of personal property
Financial losses related to travel disruptions
Clients travel at their own risk.
12. Intellectual Property
All itineraries, planning documents, and materials created by Moments Ahead are the intellectual property of Moments Ahead and are licensed for personal client use only.
These materials may not be reproduced, distributed, resold, or shared for commercial purposes.
13. Client Communication
All communication will be conducted via email at hello@momentsahead.com.
Response times are typically within 1 to 2 business days.
Communication outside the scope of the planning project may require an additional consultation fee.
14. Planning Approval
Upon delivery, the client has 5 days to review and submit their included revision request.
If no revision is submitted within this period, the itinerary will be considered final and approved.
15. Right to Refuse Service
Moments Ahead reserves the right to refuse or terminate services if a client engages in abusive communication, makes unreasonable demands outside the agreed scope, or repeatedly disregards established policies.
In such cases, the project may be terminated without refund.
16. Digital Delivery
All itineraries and planning materials are delivered electronically to the email address provided at booking.
Clients are responsible for downloading and saving their files. Moments Ahead is not responsible for files lost after delivery.
17. Content Accuracy
Travel information including hours of operation, pricing, and availability may change after an itinerary is delivered. Clients are responsible for confirming final details with vendors before and during travel.
18. Governing Law
This Agreement is governed by the laws of the State of Texas. Any disputes will be resolved in the appropriate courts within Texas.
19. Entire Agreement
This Agreement represents the entire understanding between the client and Moments Ahead regarding travel planning services. No verbal statements or prior communications modify the terms of this Agreement.
Contact
hello@momentsahead.com Moments Ahead | Texas, United States